FAQ

BUYING FROM DISCOUNT LIQUIDATION PALLET

 Do I need to have a business license, resellers certificate, corporation or do I have to open an account to buy from Discount Wholesalers Inc.?

The only thing necessary to purchase from us is the ability to pay for your order and an address where to receive your merchandise, unless you are picking up at our location. We are open to the wholesale public and will sell to anyone that has the means to. No business license, resellers certificate, corporation or any additional business paperwork is required.

If you are located within the state of North Carolina a reseller’s certificate is required or you will be charged the local sales tax on all of your purchases.

Order

Can I buy and pick up my order the same day?

Discount Liquidation Pallet Inc. is open Monday-Friday from 9am to 5pm EST. Customers are encouraged to visit us anytime during our business hours. Since we close at 5pm we suggest customers arrive before 3:30pm to assure that they have enough time to view and select their products in a timely manner. This also gives our warehouse staff enough time to fill and assist you in loading your order

How can I place an order?

We make it very easy to place your orders:

* Through our website – just add the items you are interested in purchasing to your shopping cart and proceed to checkout to submit your order.

* By emailing us at@ info: sales@discountsliquidationspallet.com

 Send us the items you are interested in ordering, your contact and shipping information and one of our sales representatives will contact you with your total and payment options.

* By phone; feel free to call us at  and we will be more than happy to take your order.

* In person by visiting our Lumberton, NC location.

* By using the Live Chat option on our website during business hours.

Do I have to pay sales tax?

By law in the state of North Carolina and our local county tax, we must charge 7% sales tax when selling to North Carolina residents who do not have a resale license. Unfortunately there are no exceptions.

If you are a resident of North Carolina and do not have a permit, you can still purchase but sales tax will apply.

What can I do if I am not happy with my order?

Due to the nature of our business all of our items are sold as-is, all sales are final and returns are not accepted.

Discount Liquidation pallet Inc. does not offer any guarantees on any of the products we sell. Exchanges or returns are not allowed and we suggest you ask all pertinent product questions prior to completing your order. Our sales representatives will be more than happy to answer any questions you may have along with sending you detailed pictures and videos of the products you are interested in.

With this being said we are aware that mistakes may happen. If a mistake is done on our part by sending you the wrong products or quantities, we assure you that we will fix the problem as fast as possible.

There are certain items that we sell that are sold as manifested lots which can not be guaranteed. If the lot you ordered had 2,575 pieces and you only received 2,545 pieces instead you will have to assume the loss. You should always take this into consideration minor discrepancies when purchasing certain manifested lots.

If you ever have any issues with an order you have recently placed do not hesitate contacting us directly at or by email at @info :  sales@discountsliquidationspallet.com

Our goal is to make sure our customers are happy with their purchase.

Account or Register

Do I have to open an account or register to buy?

You are not required to register or open an account to purchase from us. You are more than welcome to register to our website if you would like, but it is not required.

What payment methods do you accept?

We try to make paying for your order as easy as possible. We allow the following methods of payments for your orders:

* Credit Card Payments (With an additional 3% processing fee) ONLY FOR US ORDERS.

* Cash (in person).

* Zelle

* CashApp

* VennMo

* ApplePay

* PayPal (With an additional 3.5% processing fee).

* Bank Deposits.

* Checks (We require 7 business days for all checks to clear before shipping out orders).

Credit card payments are limited to $500 and will require additional paperwork to process. We may require you to fill out a credit card authorization form, along with submitting a photocopy of a government issued identification card and a copy of the credit card being used. If you are uncomfortable submitting these documents you are more than welcome to pay with any other of the payment methods mentioned above.

Important: We can only ship items to the verified PayPal shipping address for security reasons.

Shipping

Can I get a shipping quote before placing an order?

You are able to obtain a shipping quote for a lot of our items by just adding them to your shopping cart. Prior to checking out you are able to calculate shipping.

Certain items are harder to quote due to their size and weight. For these particular items you can use the Quote button located on the product page and one of our sales representatives will call or email you back a shipping and product quote.

You may also call or email us to obtain shipping quotes.

Do you ship internationally?

Yes we do! A good amount of our customers are from other countries. We are able to ship via USPS.com, UPS.com or via a freight forwarder. Please refer to our shipping page for more information.

Product Condition & Categories

Are the items you sell brand new?

We currently deal with different types of liquidation and closeout programs. From customer returns, shelf pulled items and case packed merchandise.

Customer returns: Items that have been previously purchased in stores and were returned by the customer. These items may be damaged, defective or have nothing wrong at all with them. Please keep in mind that we are unable to guarantee the condition of these type of items. We like to be as upfront as possible with our customers but we are unable to open every single item and check them. These items may also come with store pricing, discount and return stickers. If these are consumable products such as makeup, skin care and hair care their is a possibility of them being expired.

Shelf Pulls: Unlike customer returns shelf pulled items have never been purchased. These items generally get liquidated because of numerous reasons; Packaging has changed, seasonal items, getting close to their expiration date, etc. These items are usually in better condition than returns, though they still may have retail & discount stickers. The packaging may be a little dinged and dented due to the way they are stored once they are cleared off of store shelves and may even be expired.

Case Packs: Products in this category have never been on store shelves before. Can usually be considered overstock items which never left retailers warehouse or distribution center. These items are 100% brand new but there is still a possibility that they are short dated or even expired.

General Information

Can I visit you guys in person and inspect items before I purchase them?

Yes of course! We love when customers visit us in person. Feel free to stop by and pick out the items that you want to purchase. Visit our contact page for our address and business hours.

Do you guys do dropshipping?

We currently do not offer dropshipping as an option. What you can do is provide us with shipping labels and we will be more than happy to ship your order to your customer using them. We will make sure not to include any of our company information.

Are you able to provide us with an inventory list with UPC’s?

Due to the type of inventory we carry it is impossible to have UPC codes for every item. We do manage a list of certain items (mainly case packed items) that we have UPC codes for. Please request this list by

emailing@: sales@discountsliquidationspallet.com

Please keep in mind that we are not manufacturers nor do we require you to setup an account with us. We receive a lot of emails from Amazon sellers requesting inventory lists with UPC’s and ASIN’s.

What are your hours of operation?

We are open Monday-Friday from 9am to 5pm EST. Feel free to stop by during business hours. Please note that for us to fulfill your order the same day we require that you arrive at our facility by 3:30pm.